Q&A

Maintenance Method:

  • Use dry cloth or hearing aids special cleaner gush in drycloth to clean the hearing aid
  • Please remove the batteries to avoid eroding parts ofhearing aids by the rotten batteries when
    you don’t use it for a long time
  •  Protecting hearing aids from shocks, falling, humidityand high-temperature
  •  When not in use, please close the hearing aid to extendbattery life

Why the Hearing Aid can’t Work or the Sound is not Clear?

  •  Whether the switch is open
  •  If the battery in the correct installation position
  •  Whether there have electricity batteries
  • Whether the batteries storehouse is closed
  • Whether earplug is choking
  •  Whether the earphone or the wire is broken
  • The battery voltage is insufficient or the earphone is broken

Sound is Weak: Replace old battery with new battery. CleanEar Mold. Increase Volume.

Hearing Aid Emits Whistling Sound: Try reinserting the ear mold until fits securely. LowerVolume.
Clean ear mold.

Hearing Aid Does Not Work: Check if the hearingaid is turned on, earphone connects well.
Battery is inserted correctly.

Problem Possible solution
 

Sound is distorted.

 Decrease volume.

Replace empty battery.

Clean earplug.
 

Sound is weak.

 Replace empty battery.

Increase volume.

Replace microphone.

Check earplug whether blocked or not.
 

Hearing aid emits whistling sounds.

 Reinsert the earplug until it fits securely.

Decrease volume.

Clean earplug.
Hearing aid emits signal tones. Gently close battery compartment completely.

Replace empty battery.
 

 

 

Hearing Aid does not work.

 Turn hearing aid on.

Gently close battery compartment completely.

Replace empty battery.

Make sure battery is inserted correctly.

Increase volume.

Clean earplug.

Check microphone whether damaged or not.